Terms & Conditions

MakingWays only manages self-employed Practitioners, who are the service providers at all times.

Ethical and Professional Practice

All our Practitioners follow strict ethical principles and professional guidelines from the Health Care and Professions Council (HCPC) and the British Psychological Society (BPS) or British Association for Behavioural & Cognitive Psychotherapies (BABCP). In order to ensure high standards of professional and reflective practice, they all receive regular supervision, where cases are discussed anonymously and confidentially.

Consent and Confidentiality

All therapy and support sessions offered are private and confidential unless there is a significant concern about your safety or someone else’s safety. In a case when it would be useful to seek or share information with other professionals, your consent would be sought prior to contacting them. 

Data Protection

All Practitioners at MakingWays are expected to comply with the Data Protection Act 1998, which requires every organization or individual that processes personal information to register with the Information Commissioner’s Office (ICO). This information is securely kept and is solely for use by your named Practitioner. 

Appointment Booking and Payment

All sessions must be paid for up to 3 days before the agreed appointment. Appointments can be changed without charge up to 3 days before the arranged time. To secure your booking, payment in advance is required before you meet with your Practitioner. If your insurance company is covering your therapy treatment, you will be expected to cover any additional costs that fall outside of your insurance policy.

Contact us for fees.

Cancellation Policy

It is understandable that on occasions you may need to cancel an appointment at short notice. If pre-paid booked appointments are canceled more than 3 days in advance you can simply rebook your appointment for another date for no charge. However, late cancellations (less than 3 days) or non-attendance without any prior notice are non-refundable. Extenuating circumstances may be considered on a case-by-case basis.  

Emergencies and Crisis

MakingWays Practitioners do not deal with emergencies. If you find that you are unable to cope between appointments, please contact your GP. Alternatively, you could contact NHS 111 for advice or in a crisis could attend your local Accident and Emergency Department.

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